If you need to contact the Box Office regarding an existing booking or require help with the on-line ticket system (please see the Tickets link above), email boxoffice@criteriontheatre.co.uk

If you haven't received an email confirming your booking, please check that one hasn't been mistakenly moved to your spam folder.

9 out of 10 tickets are now sold on-line. However, if you prefer not to use this method, you can also book your tickets by using our Voice-mail Ticketing System on 024 7667 4719. and a member of the Box Office team will call you back as soon as possible. 

Please note it is the theatre policy to request payment for tickets at the time of booking and please be ready to leave the following information:

• your name
• the number of tickets you require
• the day and date you want the tickets
• contact telephone number

We also offer a free ticket to a carer required to accompany any theatre attendee. Please contact the Box Office as per the above details to assist with this type of booking.

The Box Office is open each night of performances from 6.30pm to 9pm.

Box Office and ticketing arrangements for visiting productions may differ.

For details about our Tickets and Refund policy, click here.